国际制造商货运审计和支付案例研究

October 06, 2017 - 20:33

在过去的十年中, 一家国际制造公司决定选择一个外部团体来执行货物的行政部分 (运费审核和支付)。这种想法是使用先进的 IT 解决方案, 外包重复的任务,以便 LSCM 更专注于战略性的业务。他们选定的货运审计和支付业务解决方案的提供方就是 康惠派,而康惠派总部在荷兰的布雷达,处理中心在乌克兰的首都基辅。

考虑到货物流动的复杂性 (超过150家活跃的承运人) 和庞大的出货量 (每年超过90
次出货),对于双方来说, 这都是一个相当有挑战性的项目。在欧洲, 总运费占客户费用的很大一部分, 每年约为1.2亿欧元。关于 LSCM, 运费占据物流成本的最大部分 (近 55%)。

对客户来说,货物审计和支付是具有关键价值的

  • 对承运人的发票进行系统和全面的控制。客户在 SAP 中创建的所有装运都将导出到 康惠派 货运审核平台, 并根据核心菜单中设置的合同协议进行预计算。为避免承运人处的超额计费, 辅助成本和重复的账单,该系统检查装运、收据,应用正确的费率。这意味着, 所有来自承运人的发票都需要与预期费用进行系统的核对。只有正确和无争议的发票才会由 康惠派 处理, 并发送给客户,让客户支付费用。
    - -在运费的应计项目准备方面具有很高的可见性和标准化。与承运人的发票不匹配的所有装运均由系统确定为责任事故, 并在月末的应计项目中报告。应计项目的计算现在是通过一个欧洲级别的标准过程, 并在月底通过在 SAP中自动预订。
    - 改善客户与承运人之间的流程。流程的所有不同阶段都存储在 康惠派 货运审计平台(FRED)中。这个基于网络的平台允许客户的员工和运营商随时跟踪交易的状态 (例如, 额外费用的不当匹配)。不同的报告用于列出不匹配和错误, 需要时很容易可以导出到 Excel 中。

客户从这种合作中吸取了什么经验:

外包并不意味着没有参与

  1. 以不同的方式工作,关注异常情况。
  2. 并非所有任务都可以外包。关键的和战略性任务仍由客户内部执行, 例如与承运人谈判。就像是 康惠派 为货运执行月末应计 (*) 的计算, 但仍然由 LSCM负责(检查, 与外部审计员的合同)。因此, CP 准备的应计权责的细节应在 SAP 预订之前仍由本地 LSCM 成员进行验证。
  3. 各方之间的沟通是至关重要的!康惠派与客户定期举行会议。这可以解决数据不匹配问题,并预测可能出现的问题。

数据完整性至关重要, 应该定期重新评估。因此, 位于乌克兰基辅的加工中心经客户方 LSCM 审计, 对业务流程进行审查, 以确保以他们能够有效控制和处理这些问题。“在基辅的一个办公室里,一队乌克兰员工说不同的语言, 并全心全意地为客户服务, 这是一个很常见的现象”客户方面一个代表评论道。“其他办公区正在致力于其他跨国公司的货运审计活动, 在各种各样的市场上开展业务。为了在今后的合作中更加积极主动,为期两天的访问也是与 康惠派 确定一些最佳做法的机会。例如, 为了赶在月底之前预测可能出现的问题,我们的团队和中心合同团队利用每周跟踪报告来跟踪承运人的情况。”

 “今天,我们在处理数据的控制和财务账簿的可见性方面取得了进展(损益表中的货运不明差异较小)。”该基金会在这一阶段建立,极大的提高了我们的效率。 “未来还有一些新的项目需要我们继续前进!”

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